Processing Time for a Standard Order:
Due to the handcrafted nature of our products we do not use any harsh preservatives (when absolutely necessary, only the mildest preservatives are used), for this reason we try to keep our on-hand stock to a minimum. This way we can ensure you receive the freshest product available. However, this may slightly delay shipping. Many products can be shipped within a week, however, please allow approximately two weeks before shipping. Especially with large quantities, please keep this in mind when deciding to place your next order with us. If you would like to receive your order in a hurry, please provide us with a "needed by" date, and offer possible substitutions should we not have something in stock. Rush orders will take priority and will be processed first however, please note will need at least 48 hrs processing time before the order is rush shipped. Shipping charges for wholesale orders are charged for the actual amount of the shipping. We offer Ground, and Rush FedEx shipping for your convenience. For on-line orders you can log in and check your order's process and obtain your tracking numbers. Please inform us of your order before mailing a check so we can inform you of the freight charges.

How long it will take to make your order before shipping can be determined on a average by the chart below according to your order's dollar value:


$75.00 - $500.00 (1 - 2 Weeks)
$500.00 - $1,000.00 (2 - 3 Weeks)
$1,000.00 - $2,500.00 (3 Weeks)
$2,500.00 - $5,000.00 (3 - 4 Weeks)
$5,000.00 - $10,000.00 (4 - 5 Weeks)
$10,000.00 + (5 - 6 Weeks)

Processing Time Including BULK Products (and large volume orders):
Bulk products are un-packaged. You may package and label the products yourself using your labels. Bulk products are made upon order, please allow us 2 - 4 weeks to manufacture bulk products (eg: un-wrapped Fizzing Bath Balls) before shipping. Bath salts, tub tea, milk baths and other bulk products can be manufactured in a more timely fashion. Larger bulk orders (eg: $5,000.00+); or peak seasons (eg: Christmas, Valentines) may require longer manufacturing times.

Private Label:
We offer bulk products and private label if you prefer. This simply means that we will ship you the products without our Splash labels (you will receive ingredients). Please note that private label may not ways be the best choice for your company. When you private label, that means that our manufacturing information is omitted from the product labels. This means that we are no longer the manufacturer and that will leave you, the retailer, responsible for product liability. We strongly recommend that you have your own product liability insurance and understand the proper labeling requirements when deciding to act as manufacturer. If your company is set up for private label, great, simply check off "no labels" when ordering. Our product liability insurance offers cross-liability insurance to any retailer who sells our products under the Splash label.

Payment Information for Canadian Customers:
We accept payment by Check, Money Order, COD's are available for orders up to $300.00, secured with a credit card. Orders over $300.00 must be pre-paid. We also accept payment by Visa or Mastercard. You can also use credit cards in CDN funds with your PayPal account. Make payments to: retail@splashbeauty.com. Orders over $2,500.00 CDN require a 50% non-refundable pre-payment before we will begin your order. The remaining balance and freight are due upon shipment.

Samples:
If you would like to receive samples of our products before you place a wholesale order, please order products on our web site (http://www.splashbeauty.com) using our shopping cart.

Established Customers - Credit Terms:
Once you have placed three orders from us, and we have had no problems with payment (no boucned checks, etc.), you may be considered for credit terms. Standard credit terms include net 30 days; and up to $2,000.00 credit. Please let us know if you are interested in credit terms. Credit amount will be baised upon past order sizes. At this time, orders over $2,000.00 still require pre-payment. Late payments over 30 days may revoke your credit previlidges. Late payments are subject to a 1.2% late payment interest charge.

Damaged or Missing Item Claims:
Any small damage or missing item claims must be made within 5 days of receipt of your order. Large damage claims must me made upon receipt as they may need go through the delivery company. Leave the box(s) alone and phone us immediately, the carrier might require an inspection of the boxes in the manner that they were delivered. We may request return of merchandise on damaged claims depending on the individual circumstances.

Order Cancelations & Returns
We advise purchasing samples to ensure the products meet your requirements before placing a large order. If you would like to cancel an order that you placed, do so immediately. If you wait a couple of days it may have already been shipped. Orders that have already been or boxed, may incur a 20% re-stocking fee. Due to the nature of the products and for health reasons, if you order has been shipped, sorry we do not accept any returns. On the rare occasion, should you feel that you have receive defective products, please phone our customer service department.

Shipping Costs:
Our wholesale pricing does not include shipping. You may pay for shipping directly using your courier account. Please provide your carrier and account number along with your order if you would like to pay for shipping directly.