Does your drop ship service cost anything or are there any fees?
There are no fees.  The only cost to you is the cost of the product and shipping.

 
How do I join?


You do not need to do anything to join, you may purchase at drop ship prices right away. You may also go ahead and start adding products to your web site.

How do I know if my order has been shipped?
You will receive an e-mail after you place your order that provides you with a link to check on the status of your order. If your order was shipped via UPS, they will e-mail you your tracking number.

Is there a minimum order?
No, you can order just one item.

Do you private label your products?
Not for drop shipping.  You may label the products yourself if you purchase wholesale. 

Click here for more info on the difference of drop shipping and wholesale.

What methods of payment do you accept?
In order to expedite your order payment by credit card is preferred.  Payment by PayPal can be done by selecting payment by check and sending your payment to: splash@splashbeauty.com .  You may also mail a money order if you like, but this will delay your shipment until payment has been received.

Do you send invoices to the customer with Splash’s info on it?


The customer does not receive an invoice IN the box. Packages however; over 2 lbs require a Splash Customs Invoice with the shipping label ON the box for customs purposes for clearance into the USA.  You may print your invoice on-line for your own records.  If you phone / fax your order you will be e-mailed your invoice.

Where do I go to order on-line?
Drop ship orders can only be placed here: http://store.splashus.com/retailshopping.html .

Where do I get your products from so I can put them on my web site?
You can download our drop ship data file or go here: http://store.splashus.com/retailshopping.html to get drop ship pricing and images.

Can I set my own retail prices?
Yes, it is up to you what you charge for the products.

Can I include a follow-up / thank you card with my orders?
Yes absolutely.  You may have a card included with your orders that invite your customers to return to your web site to order again.  Simply include your card's comments when you check-out.

 What are my costs for the products?


You receive 30% + off of our retail prices.  There are no drop ship fees.

Do you blind ship?
No, the packages are shipped from Canada and we can not ship to the USA without an invoice ON the box with the shipping label. The customer does not receive an invoice IN the box.

How are returns / refunds handled?


You may e-mail us for return instructions.  Returns are calculated on a case-by-case basis.  The un-used items may be returned within 15 days.  Unless due to an error on our part, the original shipping costs are non-refundable.

Do you have catalogs?
Not at this time.

May I use your web site images?
Yes, as long as you are selling our products, you may use our images.

 

How long does it take for delivery?
Please view our shipping info page.

Where do you ship?
We ship only to the USA and Canada.  Sorry no APO’s or PO boxes.

How are the shipping costs calculated?
For small shipments mail delivery is the most economical option. Packages weighting over 2 lbs are automatically shipped via UPS.

Do I need a web site to sell your products?
No you can sell products on auctions etc.  You may also purchase a few samples and sell directly.